Returns Info
Return Policy
Thank you for shopping with Esley Jordynn Boutique! We’re a small business committed to curating stylish, quality pieces just for you. Because we source our products from multiple trusted suppliers, our return policy is designed to be clear, fair, and supportive of our customers.
🔁 Returns & Exchanges
We want you to love your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
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Email us at customerservice@esleyjordynn.com with your order number and clear photos of the item and packaging.
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Once approved, we will issue a store credit or send a replacement, depending on availability.
🚫 Non-Returnable Items
Due to the nature of our merchandise and hygiene standards, the following items are not eligible for return or exchange:
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Items returned due to sizing, color preference, or buyer’s remorse
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Intimates, swimwear, and personal care items
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Sale or clearance items
Please review all sizing charts and product descriptions carefully before placing your order.
🚚 Return Shipping
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Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.
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Original shipping fees are non-refundable.
🕒 Processing Time
Once we receive your return and verify the issue, please allow 5–7 business days to process your store credit or replacement.
📌 Additional Information
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Because we work with multiple suppliers, orders cannot be modified or canceled once submitted.
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If your package is lost or delayed, please contact us—we’re happy to assist you in resolving the issue.
💬 Need Help?
If you have any questions about your order or our return process, please reach out to us at
customerservice@esleyjordynn.com or through our Contact Form Page.
We truly appreciate your support and thank you for shopping with Esley Jordynn Boutique!