FAQ's

Frequently Asked Questions (FAQ)

Welcome to our help center! Below are some of our most commonly asked questions to help you shop with confidence at Esley Jordynn Boutique.

🛍️ Ordering

Q: Can I change or cancel my order after it's been placed?
A: Unfortunately, we cannot modify or cancel orders once they are submitted. All orders are sent to our suppliers for immediate processing. Please review your order carefully before checking out.

Q: How do I use a discount code?
A: You can enter your discount code at checkout in the designated box before submitting your payment.

📦 Shipping

Q: When will my order ship?
A: Orders typically ship within 2–5 business days after processing. Once shipped, delivery usually takes 7–14 business days depending on the item and location.

Q: Why did I receive only part of my order?
A: We work with multiple suppliers, so you may receive your items in separate packages. Don’t worry — the rest of your order is on the way!

Q: How much is shipping?
A: We offer $5.95 flat-rate shipping on U.S. orders under $75, and FREE shipping on orders of $75 or more.

Q: Do you ship internationally?
A: Not yet, but we’re working on it! For now, we ship to addresses within the United States only.

🔁 Returns & Exchanges

Q: Can I return or exchange an item?
A: We only accept returns on damaged, defective, or incorrect items. If you experience an issue, contact us within 7 days of delivery with a photo and your order number.

Q: What items are non-returnable?
A: We do not accept returns for buyer’s remorse, sizing issues, or the following categories:

  • Intimates & swimwear

  • Personal care items

  • Sale or clearance merchandise

Q: How do I request a return?
A: Please email us at customerservice@esleyjordynn.com with your order number and a clear photo of the item in question.

🧾 Other Questions

Q: I haven’t received my package. What should I do?
A: If your tracking number shows “delivered” but you haven't received your order, we recommend contacting your local post office first. If you're still having issues, email us and we’ll assist further.

Q: How can I contact you directly?
A: You can reach our customer service team at customerservice@esleyjordynn.com or by using our Contact Form Page. We typically respond within 1–2 business days.

💌 Still need help?

No worries — we’re here for you!
Send us a message through our Contact Page or email us anytime at customerservice@esleyjordynn.com.